Returns & Exchanges
At Cue Store, we want you to be fully satisfied with your equipment, which is why we offer a 30-day return policy on all unused sports gear and accessories. If your new cue or training aid doesn't meet your expectations, our streamlined process ensures a quick exchange or full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Gear
Carefully place the items in their original packaging, ensuring all tags are attached and the equipment is securely padded to prevent damage during transit.
Ship the Item
Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our team inspects the returned equipment for quality assurance, we will process your refund or ship your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing