Frequently Asked Questions
Everything you need to know about your billiards and snooker gear.
How do I know which cue weight is right for me?
Most professional cues range between 18 and 21 ounces. Beginners often prefer a heavier cue for stability, while experienced players may choose a lighter cue for better ball control and finesse.
Do you offer international shipping for oversized items?
Yes, we ship our entire catalog, including cues and cases, worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
What is your return policy for customized cues?
Standard items can be returned within 30 days. However, cues that have been customized with specific engravings or tip replacements are non-refundable unless there is a manufacturing defect.
How should I store my cue to prevent warping?
Always store your cue in a hard-shell case in a climate-controlled environment. Avoid leaning it against a wall for long periods or leaving it in a hot car, as extreme temperatures and gravity cause wood warping.
Are the cues shipped pre-chalked and ready to play?
Our cues are shipped with factory tips that may require 'scuffing' and initial chalking. We recommend shaping the tip to your preference before your first match for optimal performance.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Affirm.